Some frequently asked tour questions, answered:
When and where will I be picked up?
Pick-ups will begin approximately one hour before the tour begins. We will confirm your pick-up time at the time of your booking. If you are staying in a central city location, we will pick you up from there. If not we will designate a pick-up location at the time of your booking.
What to do if I’m running late?
If you think you might not make it on time or are having trouble finding us, please call us at (+64) 27 535 0008 “Int” or 027 535 0008.
What happens if I have to cancel the tour?
If you need to cancel for any reason (even last minute), we will happily convert your tickets into gift certificates for later use. If you need a refund, please check our Terms and Conditions page under refunds.
What if I don’t like craft beer?
Often guests come on the tour because they’re coupled with a beer lover, and still have a great time. The food is delicious, and you’ll learn some pretty cool things about beer brewing that may really interest you. Plus, we may even sneak you a glass of wine or soda when no one is looking!
Can I go on the tour if I am under 18?
Our profound apologies, but no, you must be 18 to take the tour. To enter a licensed premise or purchase alcohol you may be asked for a current passport, current New Zealand drivers license, +18 card or kiwi access card.
What if I need to leave the tour early?
Not a problem. Many of our guests choose to stay at our last venue, Garage Project, which is a short Uber ride or about a 15 minute walk from Wellington’s city center.
Should I eat lunch before the tour?
There are both snacks and a good sized portion lunch included in the tour.
Are there vegetarian or food options for those with food allergies?
Yes. The set lunch menu has been designed to cater for most dietary requirements.
If the tour is sold out, do you have a wait list?
Please call or text us and we can let you know if we anticipate an opening. Our tours run Wednesday to Sunday so we may be able to reschedule.
When will the tour end?
All of our tours typically end by 4pm. That said, due to the unpredictable nature of Wellington traffic, on occasion, tours may run a little longer. That being said, if you are a Cruise Ship passenger for e.g, we will get you back to your ship within your return time.
Will we be brought back to our hotel?
If you are staying in a central city location, we will pick you up from there and drop you back once the tour has finished.
I have a large group. How many can go on the tour?
Our vehicle can hold up to 9 passengers. The tours do fill up pretty quick so for a large group we recommend you book early. If you have a larger group, contact us and we can try to arrange something for you.
Can I drink on the bus?
Not alcohol. Drive times are reasonably short so you don’t have to wait too long before you’re next brew!